Managed IT Operations
We manage your technology so you can focus on your mission.
Services of the future, delivered end to end
Highly regulated industries demand more from their technology partners. Our managed IT operations are designed from the ground up to meet the rigorous security, compliance, and performance requirements of financial services firms and healthcare organizations, delivering operational excellence without compromise.
Our teams operate as an extension of yours, with clear ownership, defined processes, and consistent visibility across your environment. Our managed IT is designed to work seamlessly with you, reducing handoffs, limiting risk, and resolving issues quickly – before users are impacted.
Consistent impact
- 1200+
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clients supported
- 100k+
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managed users
- 24x7
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support
We’ve got you covered
Our managed IT operations support your full technology environment, end to end. We deliver our services through a single operating model, providing consistent support, clear accountability, and full visibility.
End User Support & Service Desk
Your people deserve support that understands your business. Our pod-based service desk gives you a dedicated team that knows your environment, with 24×7×365 remote support, global onsite capability, and SLA-backed accountability.
Device Lifecycle Management
Every endpoint is a potential vulnerability. Our Device Lifecycle Management service manages devices from secure deployment to compliant retirement, keeping them secure and ready to perform.
Monitoring, Automation & Optimization
You can’t secure what you can’t see. Our monitoring and automation provide continuous visibility across your environment, proactively identifying issues and streamlining operations while maintaining reliability.
Managed Productivity Suites
Empower your workforce with a secure, fully managed Microsoft 365 environment, combining seamless collaboration with compliant governance, data protection, and enforced security policies.
Virtual Technology Executive
Strategic technology leadership shouldn’t be a luxury reserved for the largest enterprises. Our VTE service embeds expert technology leadership into your team, aligning IT strategy with business goals and driving meaningful transformation.
AbacusFlex and mCare™
Our Managed IT Operations are included in our financial services and healthcare platforms, AbacusFlex and mCare™.
AbacusFlex
Managed IT Operations for financial services
AbacusFlex is Abacus’s managed IT platform for financial services firms operating in highly regulated, always-on environments. It delivers consistent performance, clear accountability, and the operational confidence firms need to meet regulatory and business demands.
- Built specifically for financial services environments
- 24x7x365 managed support and service coverage
- Integrated IT, security, and compliance alignment
- Enterprise processes, reporting, and service ownership
- For firms seeking premium IT delivery they can rely on
mCare™
Managed IT Operations for healthcare
mCare™ is a managed IT service designed for healthcare organizations that need reliable, compliant IT without unnecessary complexity. It simplifies day-to-day IT operations while supporting the demands of clinical and operational environments.
- Designed for healthcare providers and regulated care environments
- Proactive monitoring to minimize disruption to your clinical workflows
- Managed services aligned to your healthcare compliance requirements
- Scalable support model as your organizational needs evolve
- For organizations laser-focused on continuity of care
How our service works, day to day
From day one, we get you up and running through a white-glove onboarding and implementation process.
Once you’re live, we deliver support through a dedicated Client Experience Manager and a 24/7 service desk, backed by specialist service pods and escalation teams. We handle monitoring, maintenance, and issue resolution proactively.
We offer our managed IT services through a predictable, flat-fee model, with defined SLAs, transparent reporting, and clear escalation paths.
Operational rigor you can rely on
Abacus brings you managed IT services through disciplined service management and proven operational frameworks, with a focus on consistency, accountability, and continuous improvement.
- ITIL-aligned service management across incidents, requests, changes, and problems
- Defined SLAs and response targets, actively monitored and enforced
- Proactive monitoring and maintenance to reduce downtime
- Metric-driven performance management
- Regular reporting and service reviews
Security and compliance alignment
We build security and compliance into day-to-day managed IT operations, helping you reduce risk and maintain audit readiness without disrupting service delivery.
- Continuous monitoring and reporting aligned to regulatory standards
- Built-in controls for access management, data protection, and audit readiness
- Operational due diligence (ODD) requirements
- Compliance with SEC, FCA, and healthcare regulations, including HIPAA, and more.
- Data governance, legal hold, and e-discovery processes
Ready to transform your IT operations?
Talk to us to find out how purpose-built managed IT operations can reduce risk, improve efficiency, and empower your organization to achieve more.
FAQs
Yes, Abacus provides 24x7x365 always-on support. We have a global team that is ready to support our clients outside of business hours and escalate critical issues.
The more partners and external entities that have access to your firm’s data, the greater the points of vulnerability and the greater the loss of visibility into your environment. By integrating your managed IT and cybersecurity services under one roof with Abacus, there is greater collaboration between our teams, mitigating delays during incidents, ensuring alignment of IT and security strategies, and providing unified clear, contextual insights and day-to-day familiarity with your firm’s systems and processes.
We use continuous monitoring, automation, and disciplined service management to spot issues early, often before users notice anything is wrong. Our team monitors systems in real time, automatically remediates common issues, and escalates emerging risks quickly using ITIL‑aligned processes and defined SLAs. This proactive approach allows us to prevent downtime rather than react to it, keeping operations stable and predictable
Abacus follows stringent internal practices to ensure the security of our clients. In addition to following globally recognized best practice frameworks, like NIST, we practice what we preach and implement strict internal controls and are SOC2 compliant. Our best-in-class services stand up under scrutiny and keep our clients secure and compliant.
Abacus maintains a centralized, continuously updated inventory of all managed endpoints, servers, and core infrastructure. Patching is handled through a structured, risk‑based program that regularly updates operating systems, third‑party applications, and infrastructure, with accelerated remediation for critical vulnerabilities. All environments are built and maintained against recognized industry benchmarks, such NIST, to ensure secure, consistent baseline configurations. Together, this approach reduces risk, improves reliability, and ensures systems remain well‑governed without disrupting the business.
Yes, Abacus services are specifically architected to meet the demands of regulators and investors. We’re committed to protecting the confidentiality, integrity, and availability of Abacus services. Our proprietary abacusPortal ensures your firm has complete transparency and control over your technology platform by providing a suite of compliance-focused tools, including important documents, reports and interfaces.
Hardware lifecycle management is built into our managed IT services so it’s predictable and low‑friction. We handle procurement, configuration, patching, warranty tracking, and refresh planning, with full visibility into inventory and lifecycle status through our client portal. By proactively planning upgrades and secure decommissioning, we reduce disruption, control costs, and keep your environment current and compliant.