Incident Response Retainer
Reduce time to action during cyberattacks.
The first 48 hours of a compromise are crucial – do you know who to call?
An Incident Response Retainer ensures you have immediate access to an experienced team of senior engineers who know your environment when you experience an incident. When an attack happens, our team is ready to begin recovery efforts within 15 minutes. There are no onboarding delays, no contract negotiations, and no uncertainty about who is in charge.
An IR retainer establishes a pre-engagement relationship with Abacus, removing legal, administrative, and onboarding delays traditionally experienced during an incident.
Built to serve organizations of all sizes and industries, regardless of cyber insurance status, Abacus’ cyber incident response retainer clients receive priority access to our incident response team.
15-minute service agreement
Our 15-minute service agreement and on-call access to a 24x7x365 team of experts includes:
- Incident response and management
- Immediate activation without contract delays
- Senior engineers experienced in ransomware and infrastructure recovery
- Digital forensics and threat actor negotiation
- Breach notification
- Coordination with legal, insurance, and forensics partners
- Post-incident hardening and resilience recommendations
- Quarterly readiness check-ins with our incident response team
Proactive readiness services
All tiers of our retainer include quarterly readiness services that prepare you to hit the ground running in case of an incident. These services include:
- Training our team on your documentation, including asset inventories, network diagrams, BCDR plans, insurance policies and past claims, past security incidents, and more
- Establishing proactive access to your environment via Abacus’ Open Virtual Appliance (OVA) and obtaining all necessary credentials proactively
- Running discovery scans to document your environment and identify any glaring vulnerabilities, including proprietary Active Directory, Azure, and Hypervisor scans
- Building documentation on how to contact Abacus during an active incident, including escalation paths and insurance considerations
- Quarterly Service Review to check-in with our incident response team
Experience that shows up when it matters
Our incident response team has executed over 200,000 hours of frontline incident response work. By partnering with our experienced breach remediation team, you gain access to our partner ecosystem, bringing all aspects of a recovery under a single vendor, with a single contract, reducing time to action.
This continuity ensures clarity, speed, and consistency when an incident occurs.
If you believe your organization is experiencing a cybersecurity incident, contact us immediately using our emergency incident form.
Our team will respond within 15 minutes.
Built to reduce recovery time
Reduce time to action during cyberattacks.
Immediate access when it matters most
Retainer clients receive rapid response during the critical first 48 hours of an incident, reducing downtime, confusion, and decision friction when every minute counts.
Senior engineers, not an escalation queue
Clients gain direct access to the same experienced engineers who lead live ransomware recoveries, with responders who already understand the environment before a crisis begins.
One partner, one contract
Incident response, forensics, legal coordination, and recovery efforts are managed through a single, integrated ecosystem, eliminating delays caused by multi-vendor handoffs.
Engineers not only solve the problem, but also often explain the resolution. This has been important as we work together to learn and proactively stop issues in the future.
Executive VP of Operations
Be ready before an attack happens
During a ransomware attack is not the time to be meeting your provider for the first time. A retainer ensures speed, clarity, and expert execution when your organization is under attack.