Emergency Incident Response
Rapid Incident Response From a Battle Tested Team
We take businesses hit by a cybersecurity incident and get them up and running within hours, not weeks.
Abacus Emergency Incident Response brings structure, urgency, and experienced engineers into the most critical moments of an incident. Our 24×7 incident response team responds in 15 minutes and moves quickly to contain threats, restore systems, and return organizations to operational status as fast as possible.
Our objective is simple and uncompromising: bring your business back online and minimize disruption.
If you believe you are experiencing an active cyberattack
- Pause snapshots and backups
- Do not restore over infected systems or overwrite impacted data
- Lock down inbound and outbound internet access
- Contact legal counsel
- Submit our urgent incident response form
Get immediate support
If you believe your organization is experiencing a cybersecurity incident, contact us now.
We will respond within 15 minutes to begin the containment and recovery process.
How Incident Response works
Abacus responds within 15 minutes of engagement to begin containment and recovery. That response time is critical. Minutes lost early in an incident can translate into days of additional downtime.
We work directly with legal counsel, cyber insurance providers, and digital forensics partners to move recovery forward quickly and securely. Our team assumes ownership of the technical response while ensuring actions align with legal, insurance, and regulatory requirements.
We work to recover and restore core compromised systems within the first 48 hours, stabilizing operations and reducing business interruption.
Our 24/7 inhouse breach remediation service includes:
- 15-minute response time to reported incidents by specialized, senior engineers
- Support for companies regardless of insurance status
- Incident response process customized to fit your business goals
- Immediate containment measures
- Project manager that establishes escalation paths, tactical next steps, and provides visibility into progress to stakeholders
- Separation of clean and dirty networks through pioneered usage of microsegmentation
- Decryption of data
- Ejection of threat actor
- Infrastructure recovery
- Digital forensics to determine the point of access
- Threat actor negotiation
- Post-breach hardening, including implementation of proven security solutions
The Incident Response lifecycle
1. Immediate containment and threat removal
Rapid isolation of impacted systems to stop further spread, remove active threats, and stabilize the environment.
2. Digital forensics and investigation
Detailed analysis to identify attack vectors, scope of compromise, and impacted assets to support recovery and legal requirements.
3. Threat actor containment and negotiation
Experienced handling of threat actor communication, negotiation, and facilitation when required.
4. Infrastructure recovery and restoration
Coordinated recovery of critical systems, data decryption, and rebuilding of clean environments.
5. Root cause analysis
Identification of how the breach occurred and which controls failed.
6. Post-incident hardening
Track resiliency gaps throughout the engagement, with tailored post-incident hardening recommendations delivered to prevent repeat attacks.
Experience that shows up when it matters
Incident response demands hands-on expertise across the systems attackers most often target. Abacus responders are senior engineers and incident response managers with deep experience recovering environments such as VMware, Hyper-V, Active Directory, and enterprise networks.
Our response process is trusted across regulated environments and integrated directly with legal, insurance, and forensics ecosystems, so recovery moves forward under a single, coordinated engagement.
Built for high-stakes incident response
Battle-tested against real attacks
Our incident response team brings deep, frontline experience from thousands of hours of active ransomware recovery, enabling fast, decisive action when systems are compromised.
Coordinated recovery, not chaos
Multidisciplinary engineers, project managers, and recovery specialists work together to contain threats, restore critical systems, and maintain clear communication under pressure.
Focused on recovery and prevention
Response efforts don’t stop at restoration. Every engagement addresses the root cause and delivers post-incident hardening recommendations to reduce the risk of repeat attacks.
We don’t just advise during an incident. We take control of the response.
The result is faster recovery, fewer mistakes, and reduced long-term impact.
Engineers not only solve the problem, but also often explain the resolution. This has been important as we work together to learn and proactively stop issues in the future.
Executive VP of Operations
Reliable support when incidents happen
Learn more about our incident support capabilities