AbacusFlex
Purpose-built IT and cybersecurity for financial services firms.
Premium Service
Abacus goes beyond traditional managed services with a client experience designed for demanding, highly regulated firms. From day one, you receive structured onboarding, dedicated support resources, and access to Abacus’ full delivery organization.
Pod Service Desk model
With 24×7 remote support and global onsite support as needed, ensuring consistent, knowledgeable, and reliable service backed by industry leading SLAs, anytime, anywhere.
Dedicated onboarding project management team
Ensuring a seamless onboarding experience.
Dedicated Client Experience Manager
For all account-related needs, with an account manager that knows your firm’s needs explicitly.
In-house procurement and vendor management services
Reducing friction caused by the procurement and deployment of new hardware and software.
Access to escalation and specialty engineering teams
For complex environments and solutions.
Built with Financial Services in mind
For business leaders
Whether you’re leading a private equity firm, hedge fund, asset manager, or family office, AbacusFlex brings IT and cybersecurity operations together under a single accountable platform. We replace fragmented, reactive solutions with a strategic operating model designed to reduce risk, control cost, and support future growth.
What this delivers:
- Fewer operational surprises and fire drills
- Technology decisions aligned to business strategy
- Predictable cost and reduced vendor complexity
For compliance & risk officers
AbacusFlex is designed for firms operating under regulatory scrutiny, including SEC-registered advisers, private funds, and regulated investment entities. Built-in governance, documentation, and reporting capabilities support audit readiness and ongoing compliance without relying on manual processes or disconnected tools.
What this delivers:
- Clear visibility into controls and activity
- Easier audit, DDQ, and regulatory responses
- Confidence that security practices align to regulatory expectations
For IT & security leaders
AbacusFlex provides the scale, coverage, and expertise required to support complex environments without overextending internal teams. From day-to-day operations to advanced cybersecurity and escalation support, Abacus operates as an extension of your team, not another vendor to manage.
What this delivers:
- 24×7 operational and security coverage
- Access to specialized expertise without additional headcount
- A platform that adapts as infrastructure, risk, and firm needs evolve
A Platform That Holds Up Under Scrutiny
AbacusFlex is built to support the distinct priorities of financial services organizations, aligning technology, security, and compliance to the way your firm actually operates.
Proven in Regulated Financial Environments
Abacus brings years of focused experience supporting financial services firms where compliance, security, and operational resilience are non-negotiable.
Built for a Hybrid Financial Workforce
AbacusFlex supports secure, compliant work across offices, remote teams, and distributed environments common to financial services. The platform minimizes onsite hardware requirements while Abacus manages back-of-house IT infrastructure, including switches, routers, and wireless access points.
Integrated, Not Assembled
Rather than stitching together disconnected tools and vendors, AbacusFlex delivers a single, cohesive platform designed to meet the operational and regulatory demands of financial services firms.
Designed to Adapt
As your financial organization grows, faces new regulatory scrutiny, or undergoes operational change, AbacusFlex evolves with you instead of becoming another system to replace.
How AbacusFlex Works
Fully Managed
AbacusFlex delivers fully managed IT and cybersecurity services through a unified platform designed for financial services organizations. Your firm is onboarded through a structured implementation led by a dedicated project manager. Once live, Abacus assumes day-to-day operational responsibility, providing 24×7 support, proactive monitoring, vendor coordination, and ongoing optimization across IT, security, and compliance.
Co-Managed
AbacusFlex Co-Managed is designed for organizations with internal IT teams that want additional scale, coverage, or specialized expertise. Abacus works alongside your internal staff, providing platform tooling, escalation support, cybersecurity services, and operational reinforcement. This model preserves internal ownership while extending capacity, improving resilience, and reducing operational risk without duplicating effort.
What’s included in the AbacusFlex platform
Everything you need to run security and efficiently
The AbacusFlex platform brings together IT operations, cloud infrastructure, cybersecurity, and compliance tools into a single, tiered offering, backed by our premium service model.
Managed IT operations
Keep your users productive and your environment running smoothly with proactive, end-to-end IT management.
End user support & service desk
Including 24×7 remote helpdesk support, onsite support as needed around the world, and access to escalation and specialty teams.
Device lifecycle management
Including procurement, deployment, ongoing management, auditing, and retirement of corporate devices.
Monitoring, automation and performance optimization
Including continuous visibility and monitoring of your IT environment and intelligent automation to improve operational efficiencies.
Managed Microsoft 365 productivity suites
Allowing your users to work and collaborate across any of Microsoft’s productivity applications, wherever they are, with compliant governance and access control policies.
Managed cloud & infrastructure
A secure, high-performing, and operationally resilient infrastructure designed to meet the demands of financial services firms.
Managed multi-cloud infrastructure
Including the deployment, management and optimization of public, hybrid, or private cloud architectures across Microsoft Azure and AWS, based on your needs.
Managed network
Including the deployment and management of your enterprise firewalls, switches, wireless access points, UPSs, and remote access solutions.
Cloud desktop and app delivery
Including managed virtual desktop solutions through Microsoft’s Windows 365 Cloud PCs or Citrix Desktop, allowing your users to securely access corporate systems from anywhere, with minimal deployment time.
Voice services
Including cloud-hosted, geo-redundant VOIP services designed to support high availability and call quality, with additional software phone and call recording features for mobility and regulatory compliance.
Managed cybersecurity
Abacus defends your IT and cloud environment with integrated cybersecurity solutions that continuously protect and monitor your technology while ensuring compliance.
Security capabilities are delivered through tiered packages that align to organizational maturity and regulatory status, including firms subject to SEC and FCA requirements.
Access controls and data protection
Including user multi-factor authentication and authorization, web security, email security, backups, password management, and DLP (Data Loss Prevention) services.
Endpoint protection
Including corporate device deployment and management, EDR (endpoint protection and response), device encryption, patch management, and microsegmentation services.
Risk management
Including Microsoft 365 automated policy benchmarking, vulnerability and remediation management, cybersecurity awareness training, and phishing testing.
Monitoring and response
Including threat intelligence monitoring, MDR (managed detection and response), Microsoft 365 security monitoring, and SIEM (security information and event management).
Compliance tools
The Client Portal provides centralized transparency and control across IT, cybersecurity, and compliance activities for financial services organizations.
Built to support regulatory frameworks including SEC, FSRA, DFSA, DORA, PCI, and SOC 2, the portal helps you to document controls, manage risk, and respond confidently to audits and regulatory reviews.
Compliance-focused capabilities include:
- DDQ documentation and keyword search
- Templated governance documentation
- User onboarding and offboarding
- Distribution list management
- Service ticket management
- Live reporting and visibility
Platform enhancements
AbacusFlex goes beyond managed services. We offer a full suite of additional cybersecurity and consulting solutions designed to help ensure your firm’s technology remains secure, efficient, and fully aligned with regulatory and operational requirements.
Cybersecurity governance and advisory services
With Red Team Testing including Penetration Testing, Security Risk Assessments, and Social Engineering Testing, as well as Governance, Risk and Compliance (GRC) services including compliance risk assessments, WISP development, vendor due diligence, tabletop testing, and archiving and e-discovery services.
Virtual chief information security officer services
Granting your organization access to a dedicated Virtual Chief Information Security Officer (vCISO) team that takes a white-glove, forward-looking approach to safeguarding your organization, preparing you for the latest emerging threats and compliance requirements.
Client technology management
Providing you with a dedicated engineer to help meet your firm’s evolving technical business needs by delivering services to complement your existing in-house IT department, ranging from a full-scale technical consultancy to high-level engineering functions
Virtual technology executive™
Taking a step beyond traditional vCIO services to take a holistic approach to your IT, empowering you to achieve strategic transformation with the power of collaborative innovation.
Professional services engagements
Providing you with a dedicated team that specializes in IT transformation, cloud migrations, cybersecurity enhancements, and infrastructure projects, alongside strategic consultancy, project management, training, and audits.
Incident response services
Bringing order to chaos, minimizing downtime, and recovering critical data. Our 24×7 dedicated IR team efficiently restores you to operational status by beginning recovery and restoration of compromised systems within the first 48 hours of an incident.
AbacusFlex delivers a secure, compliant, and adaptable technology foundation without the complexity of managing disconnected systems and vendors.
By combining managed IT, cybersecurity, and compliance into a single ecosystem, you can gain clarity, control, and confidence as you grow.